Business Operations Manual

One of the items that I highly recommend for all businesses is an operations manual. An operations manual should relay to new team members information about you, the business, some high-level information about products/services, a high-level overview of policies and procedures, and an acknowledgment of receipt page. Your policies and procedures can be separate if they are very detailed, or you can include them in the operations manual if you want everything in one place.

This manual includes everything you need to get started writing one for your specific business. It is in word form so that you can edit for your business. Add and retract as you see fit but make sure it contains enough information to inform a new team member about the essentials of your business so that they can get up and running as quickly as possible.

 Do not start your business without this invaluable document! You will be glad you took the time to create once your business begins to scale and you begin hiring your team!

Below is an example of the Table of Contents for this Business Operations Manual:

Table of Contents

1.  Welcome Message 
2.  About Me 
3.  About 
4.  Company Organization Chart
5.  Products and Services
6.  Product Funnels
7.  Traffic and Business Growth Plan 
8.  Goals for 20xx
9.  Tools and Resources
10.  Top JV Partners
11.  Company Guidelines
12.  Scheduling & Time Off
13.  Illnesses and Emergencies
14.  Communication 
15.  Urgent Situations
16.  What Constitutes an Urgent Situation? 
17.  Steps to Resolve an Urgent Situation 
18.  Emergency Contacts
19.  Specialty Contractors
20.  File Structures & Naming Conventions
21.  Dropbox
22.  File Names
23.  Sharing of Confidential Data 
24.  Financial Information & Policies
25.  Accounts and Access
26.  Refund Policy
27.  Chargebacks
28.  Past Due Payments
29.  Breach of Contract
30.  Acknowledgment of Receipt